Customer Service Executive

1. Main responsibility

• Consult and provide clear and optimal solutions regarding pricing, schedule, procedures, and documentation to customers.
• Answer inquiries and handle complaints to ensure customer satisfaction with the company’s services.
• Build reputation and brand image of company services to promote sales.

2. Job description

• Support sales department to approach, consult, and quote logistics services and products to customers.
• Plan to approach new potential customers and maintain and expand services to existing customers.
• Coordinate with departments to promptly and effectively handle customer requests related to booking, container pick-up/drop-off, and shipping procedures.
• Monitor, inform, and update shipment status to customers and agents.
• Closely monitor major orders and promptly resolve arising issues during shipping.
• Handle customer data, keep records, and maintain and develop customer relationships.
• Negotiate, agree, and finalize service contract terms with customers under the department’s management.
• Assist accounting in debt collection.
• Prepare daily, weekly work reports, productivity reports, and monthly KPI self-assessments.
• Perform other tasks assigned by management.

3. Job requirements

• Education & Experience:
  - Bachelor’s degree in economics, import-export, logistics.
  - Minimum 3 years of experience in a similar position or Sales.
  - Prefer candidates with experience on US, Canada routes.
   
• Skills:
  - Good communication, negotiation, persuasion, and problem-solving skills.
  - Proficient in office software (MS Office).
  - Ability to work independently and in teams.
  - Good English communication skills.
   
• Personal qualities:
  - Dynamic, careful, meticulous, able to work under pressure.
  - Maintain confidentiality.

4. Benefits

• Competitive salary.
• Company’s benefit policy applied.
• Professional and dynamic working environment, with learning opportunities via internal sharing sessions.

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Work time

• Monday to Friday: Morning: 8:00 AM – 12:00 PM, Afternoon: 1:30 PM – 5:30 PM.
• Saturday: Working in the morning 8:00 A.M – 12:00 P.M, with 2 Saturdays off per month.

Work location

• 39-41 Street B4, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City (Sala, District 2)

Contact us

• Email address: recruitment@reallogistics.vn
• Phone number: (+84) 28 3636 3888 – Ext: 123 (Ms.Kat)