Customer Service Executive (Support BOD)

I.          MAIN ROLES

-           Consult and propose optimal logistics solutions (pricing, schedules, transportation methods) to customers.   

-           Monitor and promptly resolve arising issues to ensure the best service experience. 

-           Build and develop customer relationships, contributing to sustainable revenue growth.

II.         JOB DESCRIPTION 

-           Work directly with clients (Key Accounts/BOD): provide consultation, quotations, and service implementation.   

-           Plan approaches for new potential customers while maintaining and expanding services for existing clients.   

-           Coordinate internally (OPS, Pricing, Accounting, etc.) to handle bookings, transportation, and related requests.   

-           Track shipment progress, update information, and handle issues throughout the transit process.   

-           Negotiate and finalize contract terms; manage customer databases.   

-           Coordinate the monitoring and collection of accounts receivable (debt recovery). 

-           Provide periodic work reports and KPI updates.   

-           Perform other tasks as assigned by the Manager.

III.        JOB REQUIREMENTS

-           Bachelor’s/Associate degree in Economics, Import-Export, Logistics, or related fields.   

-           1–2 years of experience in an equivalent position (Logistics CS or Sales).   

-           Preference for candidates with experience in US/Canada trade lanes.   

-           Strong communication, negotiation, and problem-solving skills; proactive and able to work under pressure. 

-           Proficiency in English communication and Microsoft Office. 

-           Customer service mindset; passion for networking and relationship building.

III.        BENEFITS

-           Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months' salary (13th month & KPIs) + Sales Bonus + Holiday/Birthday bonuses. 

-           Flexibility for Efficiency: A supportive environment that promotes work-life balance. 

-           Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths. 

-           Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly. 

-           Modern Workspace: Internal canteen, comfortable working environment, and full amenities. 

-           Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities. 

Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.

IV.        WORKING HOURS

-           Monday to Friday: Morning 8:00 AM – 12:00 PM, Afternoon 1:30 PM – 5:30 PM. 

-           Saturday: Morning 8:00 AM – 12:00 PM (2 Saturdays off per month). 

V.         LOCATION

            -    39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).

VI.        CONTACT

-           Email: recruitment@reallogistics.vn

-           Tel: (+84) 28 3636 3888 – Ext: 126 (Ms. Dung)