Export Customer Service Staff

1. Main responsibility

• Provide clear and optimized consulting solutions to customers regarding schedules, procedures, and documentation.
• Handle customer inquiries and complaints in a professional manner to ensure customer satisfaction with the company’s services.
• Contribute to building the company’s service reputation and brand image, while supporting sales growth in coordination with the Sales team.

2. Job description

• Maintain, develop, and expand customer relationships in coordination with the Sales department.

• Support the Sales team in preparing quotations and providing service and schedule consultancy for freehand cargo.

• Contact customers to advise on vessel schedules and shipment details in order to arrange bookings.

• Coordinate with internal departments to promptly and effectively handle customer requests related to booking, container pickup and drop-off, and transportation procedures.

• Monitor, notify, and regularly update customers and agents on cargo transportation status.

• Closely follow up on major shipments and promptly resolve any issues arising throughout the transportation process.

• Check door-to-door rates with agents for sales inquiries.

• Manage customer and agent data; maintain records and develop long-term relationships with customers and agents.

• Prepare daily and weekly work reports, monthly shipment volume reports, and conduct monthly KPI self-evaluations.

• Perform other duties as assigned by Management.

3. Job requirements

• Qualification: Bachelor’s degree in economics, import-export, logistics, etc.
• Experience: At least 1 year in a similar position.
• Preference: Experience in handling US and Canada trade lanes is an advantage.
• Good communication skills in English.
• Skills: Strong communication, negotiation, persuasion, and problem-solving skill. 
• Proficient in using office software.
• Ability to work independently as well as in a team.
• Dynamic, meticulous, detail-oriented, and able to work under high pressure.
• Commitment to maintaining information confidentiality.

4. Benefits

• Welfare regime: Sales bonus, 13th-month salary, holiday and Tet bonuses, annual salary review, birthday gifts, and year-end recognition awards.
• Health care regime and internal cohesion: General health check-ups, annual domestic and international trips, Year-End Party (YEP) and internal engagement activities.
• Regimes according to Labor Law regulations: Social insurance, health insurance, annual leave, Holiday - Tet, etc.
• Professional, dynamic environment, opportunities to learn through internal sharing sessions and clear promotion path. 

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Work time

• Monday to Friday: Morning: 8:00 AM – 12:00 PM, Afternoon: 1:30 PM – 5:30 PM.
• Saturday: Working in the morning 8:00 AM – 12:00 PM, with 2 Saturdays off per month.

Work location

• 39-41 Street B4, An Khanh Ward, Ho Chi Minh City (Sala, District 2)

Contact us

• Email address: recruitment@reallogistics.vn
• Phone number: (+84) 28 3636 3888 – Ext: 126 (Ms. Dung)