Back

Import Customer Service Executive

1. Main responsibility

  • Check prices with overseas agents and provide optimal solutions regarding pricing, schedules, procedures, and documentation for customers or the sales department in the clearest and most efficient manner.
  • Resolve inquiries and resolve complaints to ensure customer satisfaction with the company’s services.
  • Build reputation and image for the company's services.
    Support the Sales department as make  a quotation  and send it to the customers.

2. Job description

  • Check Air/Sea freight rates with agents/carriers to find competitive pricing, compare rates, and provide quotations to the sales department.
  • Support the sales team in quoting, consulting services, schedules for customers for freehand shipments.
  • Arrange bookings and monitor shipment progress.
  • Check import procedures/purchase costs with the logistics department and provide 
  • quotations to agents for DAP, DDP, DDU shipments.
  • Coordinate with departments to quickly and effectively handle customer requests. Track, notify, update shipping status for customers, agents.
  • Process customer and agent data. Keep information and maintain, develop relationships with customers, agents.
  • Assist the Accounting department in recovering outstanding debts.
  • Resolve any issues related to shipments.
  • Prepare work reports, volume reports, and perform self-assessment of monthly KPIs.
  • Handle other tasks as assigned by the manager.

3. Job requirements

  • Qualification: Bachelor’s degree in economics, import-export, logistics, etc.
  • Experience: At least 1 year in a similar position.
  • Priority: Know Chinese.
  • Good communication skills in English.
  • Skills: Strong communication, negotiation, persuasion, and problem-solving skill. 
  • Proficient in using office software.
  • Ability to work independently as well as in a team.
  • Dynamic, meticulous, detail-oriented, and able to work under high pressure.
  • Commitment to maintaining information confidentiality.

4. Benefits

  • Welfare regime: Sales bonus, 13th-month salary, holiday and Tet bonuses, annual salary review, birthday gifts, and year-end recognition awards.
  • Health care regime and internal cohesion: General health check-ups, annual domestic and international trips, Year-End Party (YEP) and internal engagement activities.
  • Regimes according to Labor Law regulations: Social insurance, health insurance, annual leave, Holiday - Tet, etc.
  • Professional, dynamic environment, opportunities to learn through internal sharing sessions and clear promotion path. 

—————————————

Work time

  • Monday to Friday: Morning: 8:00 AM – 12:00 PM, Afternoon: 1:30 PM – 5:30 PM.
  • Saturday: Working in the morning 8:00 A.M – 12:00 P.M, with 2 Saturdays off per month.

Work location

  • 39-41 Street B4, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City (Sala, District 2)

Contact us

  • Email address: recruitment@reallogistics.vn
  • Phone number: (+84) 28 3636 3888 – Ext: 126 (Ms. Dung)
Hot
New
Import Customer Service Executive
Application deadline:
Dec 31, 2024
Work location:
Ho Chi Minh
Quantity:
01
Working form:
Full time
Salary:
Negotiable
Share on

Other hot jobs

background connect mobile
Create job notifications
Sign up to update our latest job opportunities
Copyright © 2024 Real Logistics Co., Ltd. All Rights Reserved
Terms & Policies
icon zalo
icon phone