Import Customer Service Executive

I.    MAIN ROLES
-    Advise and propose optimal logistics solutions regarding pricing, schedules, procedures, and transportation plans for customers and the Sales team.
-    Monitor shipments and promptly handle arising issues to ensure the best customer service experience.
-    Build and maintain strong relationships with customers and overseas agents, contributing to service quality improvement and enhancing the brand image of REAL LOGISTICS.
II.    JOB DESCRIPTION 
-    Check and negotiate Air/Sea freight rates with shipping lines, airlines, and overseas agents; compare, analyze, and propose the most cost-effective and suitable solutions.
-    Support the Sales team in preparing quotations, providing logistics solutions, and arranging shipment schedules for Freehand cargo.
-    Arrange bookings, monitor shipment progress, and handle any issues arising throughout the transportation process.
-    Coordinate with the Logistics team to advise on import procedures, check buying rates, and provide agent quotations for DAP, DDP, DDU, and other designated shipments.
-    Proactively update shipment status and cooperate with relevant departments to respond promptly to customer requests.
-    Manage customer and overseas agent databases; maintain and develop long-term business relationships.
-    Support the Accounting team in monitoring outstanding payments and following up on receivables.
-    Handle shipment-related issues, propose appropriate solutions, and prepare periodic reports on workload, shipment volume, and KPIs.
-    Contribute ideas to improve workflows and enhance the overall effectiveness of the team.
-    Perform other tasks assigned by the Manager.
III.    JOB REQUIREMENTS
-    College or Bachelor’s degree in Logistics, Import-Export, Economics, or related fields.
-    Minimum 1–2 years of experience in Import Customer Service or equivalent positions.
-    Chinese language skills are preferred.
-    Good English communication skills.
-    Strong communication, coordination, negotiation, and problem-solving abilities.
-    Proficient in Microsoft Office applications.
-    Careful, responsible, proactive, and able to work well under pressure.
-    Eager to learn and committed to long-term career development in the Logistics industry.
IV.    BENEFITS
-    Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months' salary (13th month & KPIs) + Sales Bonus (if any) + Holiday/Birthday bonuses.  
-    Flexibility for Efficiency: A supportive environment that promotes work-life balance.  
-    Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.  
-    Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly. 
-    Modern Workspace: Internal canteen, comfortable working environment, and full amenities.  
-    Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.  
-    Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.
V.    WORKING HOURS
-    Monday to Friday: Morning 8:00 AM – 12:00 PM, Afternoon 1:30 PM – 5:30 PM.  
-    Saturday: Morning 8:00 AM – 12:00 PM (2 Saturdays off per month). 
VI.    LOCATION
           -    39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).
VII.    CONTACT

• Email: recruitment@reallogistics.vn
• Tel: (+84) 28 3636 3888 – Ext: 110 (Ms. Vi)