Key Account Staff

I.    MAIN ROLES
-    Coordinate import and export shipment schedules, including booking arrangements, vessel schedules, cargo pick-up arrangements, and timely shipment updates to customers.
-    Handle shipping documents, including collecting Commercial Invoices and Packing Lists, reviewing Draft Bills of Lading (Draft B/L), coordinating with overseas agents at the Port of Loading (POL), and sending Pre-alerts to destination agents at the Port of Discharge (POD).
-    Arrange cargo insurance and ensure all required documents are updated on customers’ systems.
-    Monitor and resolve operational issues during transportation, including Dangerous Goods (DG) shipments and special handling requirements.
-    Coordinate with internal departments, customers, carriers, and overseas agents to ensure shipments are handled according to agreed timelines and service standards.
II.    JOB DESCRIPTION 
Shipment Coordination & Tracking
-    Arrange bookings and continuously update shipment milestones, including Cargo Ready Date (CRD), cargo pick-up schedule, Estimated Time of Departure (ETD), and other related schedule changes.
-    Proactively inform customers of any changes to shipment schedules, quantity, or other operational arrangements compared with the original shipping plan.
Documentation Handling
-    Coordinate with shippers after cargo collection to obtain and verify Commercial Invoices and Packing Lists.
-    Review Draft Bills of Lading (Draft B/L) with customers and provide confirmation to the overseas agent at the Port of Loading (POL).
-    Coordinate with insurance providers and submit necessary documents for cargo insurance arrangements.
System Management & Overseas Coordination
-    Ensure complete and accurate updates of shipment information and documentation in the company’s internal operating system and customers’ dedicated systems.
-    Prepare and submit Pre-alert documents to destination agents at the Port of Discharge (POD) within the required deadline.
Issue Resolution & Reporting
-    Proactively handle shipment exceptions, such as delays, rolled cargo/rolled bookings, documentation discrepancies, or other operational issues, to minimize impact on customers.
-    Prepare reports and perform other tasks assigned by the Line Manager.
III.    JOB REQUIREMENTS
-    Bachelor’s degree or College Diploma in Logistics, International Business, International Trade, Foreign Trade, Economics, or related disciplines.
-    Minimum 1.5–2 years of experience in Overseas, Pricing, Sales Support, or Customer Service positions with direct communication and coordination with overseas agents in the Forwarding/Logistics industry.
-    Good command of English, especially in business email writing, communication, and negotiation with overseas partners. Proficiency in additional languages such as Chinese, Korean, or Japanese is a plus.
-    Strong negotiation, coordination, and problem-solving skills.
-    Good understanding of international freight markets, pricing structures, and logistics operations.
-    Excellent communication skills and the ability to work effectively in a multicultural environment.
-    Proficient in Microsoft Office applications.
-    Detail-oriented, proactive, responsible, and capable of working under high pressure.
-    Strong customer service mindset with a long-term career commitment to the Logistics and Freight Forwarding industry.
III.    BENEFITS
-    Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months' salary (13th month & KPIs) + Sales Bonus (if any) + Holiday/Birthday bonuses.  
-    Flexibility for Efficiency: A supportive environment that promotes work-life balance.  
-    Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.  
-    Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly. 
-    Modern Workspace: Internal canteen, comfortable working environment, and full amenities.  
-    Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.  
-    Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.
IV.    WORKING HOURS
-    Monday to Friday: Morning 8:00 AM – 12:00 PM, Afternoon 1:30 PM – 5:30 PM.  
-    Saturday: Morning 8:00 AM – 12:00 PM (2 Saturdays off per month). 
V.    LOCATION
-    39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).
VI.    CONTACT
-    Email: recruitment@reallogistics.vn
-    Tel: (+84) 28 3636 3888 – Ext: 110 (Ms. Vi)