Sales Support Executive

1. Key Role

Supporting the Sales Department in providing services, resolving customer-related issues, connecting with other departments, caring for customers, and performing other administrative tasks.

2. Job Description

• Supporting the Sales Department in approaching, consulting, and quoting the company's logistics services to customers.
• Collaborating with relevant departments to arrange, handle, and resolve customer requests, inquiries, or complaints.
• Providing accurate and timely updates on shipment status and handling plans.
• Maintaining and developing relationships with the assigned customer base (including both potential and existing customers).
• Assisting the Sales Department in negotiating and finalizing service contracts.
• Supporting the collection of debts from customers.
• Reporting as required by the manager and performing other duties as assigned.

3. Job Requirements

• Education: University degree in Economics, Foreign Trade, Logistics, or a related field.
• Experience: At least 2 years of experience in a similar position. Priority is given to candidates with experience in handling US-bound cargo, reefer shipments, for both import and export.
• Skills:
  • Proficient in office software.
  • Good command of spoken English.
  • Good communication, negotiation, persuasion, and problem-solving skills.
  • Careful, meticulous, and able to work under high pressure.
• Qualities: Dynamic, proactive, honest, progressive, and hardworking.
• Other requirements: Information security.

4. Benefits

• Salary & Bonuses: Competitive salary, KPI/Sales bonus, 13th-month salary, holiday/Tet bonuses, annual salary review, birthday gifts, and year-end commendation awards.
• Health & Engagement: Regular health check-ups, annual company trips (domestic and international), Year-End Party (YEP), and other internal activities.
• Statutory benefits: Social insurance, health insurance, annual leave, public holidays, etc., as per the Labor Law.
• Working Environment: Professional and dynamic, with opportunities for learning through internal sharing sessions and a clear career path.

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Work time

• Monday to Friday: Morning: 8:00 AM – 12:00 PM, Afternoon: 1:30 PM – 5:30 PM.
• Saturday: Working in the morning 8:00 AM – 12:00 PM, with 2 Saturdays off per month.

Work location

• 39-41 Street B4, An Khanh Ward, Ho Chi Minh City (Sala, District 2)

Contact us

• Email address: recruitment@reallogistics.vn
• Phone number: (+84) 28 3636 3888 – Ext: 126 (Ms. Dung)