Sales Support Staff

I.    MAIN ROLES
-    Work closely with the Sales team in customer implementation and account management activities.
-    Coordinate information between customers and internal operational departments to ensure shipments are handled effectively.
-    Proactively monitor, resolve arising issues, and continuously improve customer experience.
-    Contribute to building long-term customer relationships, supporting company revenue growth and service reputation.
II.    JOB DESCRIPTION 
-    Support the Sales team in consulting customers, developing logistics solutions, and preparing service quotations.
-    Collaborate with related departments to execute shipments, monitor progress, and ensure service quality.
-    Receive, handle, and provide timely responses to customer inquiries, requests, and complaints.
-    Proactively update customers regarding shipment status, solutions, and related information.
-    Maintain, support, and develop relationships with assigned customers.
-    Assist in contract negotiation, completion of agreements, and related documentation.
-    Coordinate in monitoring outstanding payments and supporting debt collection activities.
-    Prepare regular reports and perform other tasks assigned by the Manager.
III.    JOB REQUIREMENTS
-    Bachelor’s degree in Logistics, Import-Export, Economics, or related fields.
-    Minimum 2 years of experience in Customer Service, Sales Support, or Logistics Operations.
-    Good communication skills in English.
-    Strong communication, coordination, negotiation, and problem-solving skills.
-    Proficient in Microsoft Office applications.
-    Careful, proactive, responsible, and able to work effectively under pressure.
-    Customer-oriented mindset with a desire for long-term career development in the Logistics industry.
III.    BENEFITS
-    Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months' salary (13th month & KPIs) + Sales Bonus (if any) + Holiday/Birthday bonuses.  
-    Flexibility for Efficiency: A supportive environment that promotes work-life balance.  
-    Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.  
-    Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly. 
-    Modern Workspace: Internal canteen, comfortable working environment, and full amenities.  
-    Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.  
-    Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.
IV.    WORKING HOURS
-    Monday to Friday: Morning 8:00 AM – 12:00 PM, Afternoon 1:30 PM – 5:30 PM.  
-    Saturday: Morning 8:00 AM – 12:00 PM (2 Saturdays off per month). 
V.    LOCATION
-    39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).
VI.    CONTACT
-    Email: recruitment@reallogistics.vn
-    Tel: (+84) 28 3636 3888 – Ext: 110 (Ms. Vi)