Export Customer Service Executive

1. Main responsibility

• Advise and provide the most optimal solutions regarding pricing, schedule, procedures, and documentation to customers in a clear and effective manner.
• Answer inquiries and resolve any issues to ensure customer satisfaction with the company’s services.
• Build reputation and image for the company’s services.

2. Job description

• Collaborate with sales department to maintain, expand, and develop relationships with existing customers and agents. 
• Support sales in quoting, consulting services, and schedules for customers for freehand shipments.
• Coordinate with the pricing department to check and quote, consult services, and schedules for nominated shipments from agents.
• Coordinate with internal departments to quickly and effectively handle customer requests including booking arrangements, container pickup/drop-off, and execution of transportation procedures. 
• Update, and promptly inform customers and agents about the status of shipments. 
• Closely follow up and promptly resolve any issues arising during the transportation process. 
• Process customer and agent data, maintaining records and develop relationships with clients and agents. 
• Negotiate and finalize service contract terms with customers under the department's management. 
• Assist the Accounting department in recovering outstanding debts.
• Prepare daily and weekly reports, volume reports, and perform self-assessment of monthly KPIs.
• Handle other tasks as assigned by the manager.

3. Job requirements

• Qualification: Bachelor’s degree in economics, import-export, logistics, etc.
• Experience: At least 1 year in a similar position.
• Preference: Experience in handling US and Canada trade lanes is an advantage.
• Good communication skills in English.
• Skills: Strong communication, negotiation, persuasion, and problem-solving skill. 
• Proficient in using office software.
• Ability to work independently as well as in a team.
• Dynamic, meticulous, detail-oriented, and able to work under high pressure.
• Commitment to maintaining information confidentiality.

4. Benefits

• Welfare regime: Sales bonus, 13th-month salary, holiday and Tet bonuses, annual salary review, birthday gifts, and year-end recognition awards.
• Health care regime and internal cohesion: General health check-ups, annual domestic and international trips, Year-End Party (YEP) and internal engagement activities.
• Regimes according to Labor Law regulations: Social insurance, health insurance, annual leave, Holiday - Tet, etc.
• Professional, dynamic environment, opportunities to learn through internal sharing sessions and clear promotion path. 

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Work time

• Monday to Friday: Morning: 8:00 AM – 12:00 PM, Afternoon: 1:30 PM – 5:30 PM.
• Saturday: Working in the morning 8:00 A.M – 12:00 P.M, with 2 Saturdays off per month.

Work location

• 39-41 Street B4, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City (Sala, District 2)

Contact us

• Email address: recruitment@reallogistics.vn
• Phone number: (+84) 28 3636 3888 – Ext: 126 (Ms. Dung)